Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: September 2025

1. Are the stones natural?

All of our jewelry pieces have 100% natural stones.

2. Do you have a warranty?

All items have a minimum warranty of 12 months.

3. I want to make an exchange/return, what should I do?

If for any reason you are not satisfied with your order, you can return the items within 14 days or exchange them within 30 days.

4. How long does it take to deliver the order?

The delivery time for our products is 1 to 7 business days.

5. Can the items be sent with gift packages?

Items can be sent with gift wrapping, at no additional cost.

6. Do you ship outside of Portugal and the European Union?

Our products can be shipped abroad, with customs costs being the responsibility of the customer.