Returns & Exchanges Policy

At MariaRuby, every piece is crafted with care and attention to detail. If, for any reason, you are not fully satisfied with your purchase, we offer a simple returns and exchanges process to ensure your experience remains exceptional.

🛍️ Conditions for Return or Exchange

We accept returns and exchanges within 14 days of delivery, provided that:

The item has not been worn or damaged
The product is in its original condition, including packaging, tags, and certificates
Proof of purchase or order number is provided

❌ Items Not Eligible for Return

Customized or made-to-order pieces
Engraved jewelry
Items returned after the 14-day period
Products showing signs of use, damage, or misuse

📝 How to Request a Return or Exchange

Before sending any item back, please contact us at:

📧 preciouscriterion@gmail.com
📞 WhatsApp: +351 913 585 771

Include in your message:

Full name
Order number
Reason for the return or exchange

Once approved, we will provide you with return instructions and the appropriate shipping address.

✉️ Return Shipping Costs

Return shipping costs are the customer’s responsibility, except in cases of defective items or shipping errors.
We strongly recommend using a tracked and insured shipping service to ensure safe delivery of the returned item.

💳 Refunds

After receiving and inspecting the returned item:

You will receive a confirmation email
If approved, the refund will be issued to the original payment method within 7–10 business days
Original shipping costs are non-refundable