MariaRuby After-Sales Support

At MariaRuby, we are dedicated to ensuring that your jewelry remains as beautiful and enduring as the day you received it. Our Official Technical Assistance Service is available to all customers who require repairs, warranty evaluations, or post-purchase care.

Warranty Coverage

All MariaRuby pieces include a 2-year warranty against manufacturing defects.

This warranty does not cover:

  • Normal wear and tear from use

  • Damage caused by improper use

  • Breakage resulting from contact with chemicals or impact

Repair & Service Procedure

Before sending your item for repair or technical evaluation, please contact our support team.
You will need to provide:

  • A brief description of the issue

  • A completed repair form (available upon request)

  • The original warranty card or proof of purchase (invoice)

Assistance Contacts

📞 WhatsApp: +351 913 585 771
📧 Email: preciouscriterion@gmail.com

Shipping Address for Repairs

Please send your item to the following address, clearly marked as a warranty or repair request:

MariaRuby – After-Sales Service
Rua Quinta do Meu Sonho, lote 18F
3810-237 São Bernardo – Aveiro, Portugal

Once received, the item will be carefully inspected and forwarded to the MariaRuby Technical Assistance Center for evaluation and servicing.

Important Notes

  • Repairs not covered by warranty may be subject to a service fee.

  • MariaRuby is not responsible for items lost in transit; we strongly recommend using a tracked shipping service.

  • Processing times for technical assistance may vary depending on the complexity of the issue.

✨ For any questions or support needs, please do not hesitate to contact our team. We are here to ensure that your MariaRuby piece continues to shine for many years to come.